No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.
2. What are the benefits of creating an Account?There are several benefits of creating an Account, including:
Simply click on ‘Create an Account’, enter the required details & submit the form.
4. I have forgotten my passwordClick on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.
5. How do I get sale or promotional messages from Thealishah?Click here to subscribe to our newsletter to receive updates on sales & promotions.
Select your products from the thealishah.com website and click Add to BagOnce you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,
If you are not a registered customer,
In case you are unable to receive an OTP code, then you will receive an automated call from Thealishah through which you can confirm your Order.
3. How do I search for an item on the website?Click on the search icon on the top right of the website. Enter the item code you are looking for and press Enter on your keyboard.
4. Can I reserve my Order online?Unfortunately, you cannot reserve your Order online.
5. How will I know if Thealishah has received my Order?The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.
6. Can I modify an Order after placing it?Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
7. How can I check the status of my Order?You click on the Track Your Order link to track the status of your Order.
Reach out to us at 0300-8564440 or info@thealishah.com. Meanwhile, you can place your Order as a Guest without creating an Account.
2. I am unable to sign-in to my AccountIn case you are not able to sign-in,
You can subscribe to our newsletter to receive updates on sales & promotions. In case you are unable to subscribe, please call us 0300-8564440 or reach us by email at info@thealishah.com.
You can pay for your Order via three payment methods:
To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.
3. Can I use a gift card for online purchases?We currently do not have a gift card option available for online purchases. Gift cards can be used in our retail stores.
4. What is GST?“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan. The current rate is 12% for fabrics and 17% for non-fabrics.
5. When will I receive my refund after Order cancellation?If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.
6. What do I do if my payment fails?In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.
Your Order should be delivered within
Delivery charges starting from Rs. 120 are applicable on all orders.
3. What manner of shipping do you use?Our packages are delivered over land by leading third party courier companies.
4. Can I ship my order outside Pakistan?We do not offer international shipping through the Pakistan website. For international shipping, please select relevant country here and place your order.
5. What should I do if I have missed my delivery?Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.
6. Can I get the Shipping or Billing Address of an Order changed after it has been processed?To modify your Address, call us on 0300-8564440 . Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.
7. What is the difference between “Order ID” and “Tracking ID”?Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it in our Track your Order page.
You can also contact our Customer Service center by emailing us images of defected/wrong product at info@thealishah.com.or calling us at 0300-8564440 within 72 hours of delivery.
2. How can I exchange my Order?Products can be exchanged at your nearest Thealishah retail store.
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